Online ErhvervFor plumbers whose phone rings mid-job
Urgent calls reach you straight away, the rest get a time slot, and the invoice should be ready by the time you pack the van.
- 07:42Mette HolmUrgent: SMS to you now
Water in the basement from a burst pipe
- 08:15Karin BechBooking link by SMS
Could you replace a mixer tap next week?
- 09:03Peter LundUrgent: SMS to you now
No heating, and the boiler won’t start
- 10:27Jens MølgaardBooking link by SMS
A quote for a new bathroom
SMS to you07:43
URGENT call from 40 •• •• 18: "Water in the basement from a burst pipe". Call back NOW.
- The customer was told you will call back.
- The rest got a booking link by SMS and book a time themselves.
A week as a plumber
Half is planned work, the rest is whatever rings. It’s the mix that makes it hard.
- Urgent on Monday morningA burst pipe in a basement. The AI phone recognises urgent plumbing words, texts you straight away and tells the customer you will get back to them.
- Planned workA bathroom is under way. Your employee records hours, photographs the pipework before it is closed in and ticks off the quality checklist.
- Service visitsAnnual servicing of boilers and heat pumps is created by the service agreements themselves, at the interval you chose.
- MaterialsFittings and valves from the wholesaler are scanned in from the receipt and land on the job. You see the contribution margin per job.
- FridayThe invoice is built from the hours and materials on the job. You approve, and it is booked in your accounts.
- Urgent on Monday morningA burst pipe. You get a text at once.
- Planned workHours, photos and checks go on the job.
- Service visitsThe service agreement creates the visit.
- MaterialsThe receipt is scanned onto the job.
- FridayThe invoice is built. You approve it.
Typical plumbing jobs
The service library has plumbing templates, from mixer taps to soil stacks. You adjust them to your own prices.
- Urgent: burst pipe, blocked drainCall-out plus hours and materials
- Mixer tap, toilet, washbasinFixed price per unit
- Radiators and thermostatic valvesPrice per unit
- Complete bathroomProject with phases
- Servicing of gas and oil boilersFixed price, typically as a service agreement
- Heat pump servicingFixed price per visit
- Water heaterFixed price incl. fitting
- Underfloor heatingPrice per m²
- Leak detection and water damageHours and materials
What a plumbing quote looks like
A quote for replacing a water heater and radiator valves. The customer gets the link and signs on their phone.
| Description | Qty | Unit | Price | Amount |
|---|---|---|---|---|
| Water heater 110 litres, incl. safety valve | 1 | pc | 7,400.00 DKK | 7,400.00 DKK |
| Thermostatic valves with sensors | 6 | pcs | 520.00 DKK | 3,120.00 DKK |
| Fittings, pipes and seals | 1 | set | 850.00 DKK | 850.00 DKK |
| Plumber labour | 7.5 | hrs | 545.00 DKK | 4,087.50 DKK |
| Mileage | 38 | km | 4.50 DKK | 171.00 DKK |
| Disposal of old water heater | 1 | pc | 450.00 DKK | 450.00 DKK |
| Subtotal excl. VAT | 16,078.50 DKK | |||
| VAT 25% | 4,019.63 DKK | |||
| Total incl. VAT | 20,098.13 DKK | |||
- Water heater 110 litres, incl. safety valve1 pc at 7,400.00 DKK7,400.00 DKK
- Thermostatic valves with sensors6 pcs at 520.00 DKK3,120.00 DKK
- Fittings, pipes and seals1 set at 850.00 DKK850.00 DKK
- Plumber labour7.5 hrs at 545.00 DKK4,087.50 DKK
- Mileage38 km at 4.50 DKK171.00 DKK
- Disposal of old water heater1 pc at 450.00 DKK450.00 DKK
Example with made-up prices. You use your own prices and your own service library.
Hours, mileage and extras
- Half hours and mileage in km are lines, exactly as they appear on the invoice.
- You can also add an option, such as an extra stopcock, which the customer switches on or off.
- If more is needed along the way, you make a change order that the customer signs.
From quote to job to invoice
How it fits together for plumbers, without typing the same thing twice.
- Quote
A signed quote becomes a job. Urgent calls are in the call log with a summary, so you can call back and create the job.
- Job
Your employee gets the job in the app, logs hours, takes before and after photos and uses the quality checklist for bathrooms or heating systems.
- Invoice
The invoice is built from the job’s hours, materials and mileage. Service agreements can also create the invoice for each visit.
Plumbing authorisation and certificates
Plumbing work requires authorisation (VVS-autorisation), and some employees also hold a gas certificate. The app keeps track of who has what, and when it expires.
- Record plumbing authorisation, gas certificate and wet room certificate for each fitter, with an expiry date.
- You are notified 30 days before a gas certificate or an authorisation expires.
- Pressure test, fall and function test are ticked off on the quality checklist for bathrooms, heat pumps and boilers.
- Take photos of pipes and joints before they are closed in. They stay on the job if the customer or the insurer asks.
Rasmus Thomsen
- Plumbing authorisationexpires in 640 d
- Gas certificateexpires in 24 d
- Wet room certificateexpires in 905 d
Also included: what plumbers use most
All features are in the same app, and everything is included.
- AI phone
Answers when you can’t. Recognises urgent plumbing words such as burst pipe, water in the basement and no heating, and texts you straight away. Add-on at 500 DKK/mo with 100 calls a month.
- Service agreements
Boiler and heat pump servicing at a fixed interval. The visits are created automatically, and the invoice can be too.
- Quotes with e-signature
Quotes with your own prices, options and e-signature on the customer’s phone.
- Quality checklists
Checklists for bathrooms and for heat pumps and boilers, with pressure test, fall and function test.
- Employee app
Your employee sees the job, the address and the customer’s phone number, logs hours and takes photos.
- Invoice from the job
Hours, materials and mileage gather on the job. You approve before anything is booked.
Fittings, valves and systems
You order fittings, valves and systems from your wholesaler as today. For plumbing items, Sanistål is listed first when you open the item from the job, and the invoice is emailed in, so the item lines land on the job.
- Sanistål
- Brødrene Dahl
- Onninen
- Lemvigh-Müller
- AO
What plumbers ask
If your question isn’t here, call 93 94 12 06.
How do service agreements work?
You create an agreement per customer with an interval, such as every 12 months. The app creates the upcoming visits by itself and, if you want, the invoice for each visit too.
Can the AI phone tell urgent calls from ordinary ones?
Yes. It recognises typical urgent plumbing situations such as water damage, a burst pipe, no heating and a smell of gas. By default it texts you straight away, and the customer is told you will get back to them. Ordinary calls get a booking link. Try the AI phone with 25 free calls during the trial.
Can you send orders to Sanistål or Brødrene Dahl?
No. You order from the wholesaler as you do today. From the job you can open the item in the wholesaler’s webshop, and when you scan the receipt or invoice, the item lines are added to the job.
Does the app keep track of plumbing authorisations?
You record authorisations and certificates per employee with an expiry date, and you are notified 30 days before they expire. Who gets which job is up to you.
What does it cost for plumbers?
500 DKK a month for the company and 250 DKK per extra person. Apprentices and young workers are free (up to 2 per company). Everything is included, from the employee app and hours to quality checklists and subcontractors. The AI phone is an add-on at 500 DKK a month. All prices are excl. VAT, there is no lock-in, and the first 90 days are free with no payment card. Try the AI phone with 25 free calls during the trial.